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                How to Use TeamViewer

                Make the most of our comprehensive user manuals to start TeamViewer off the right way.

                How TeamViewer Works: A Complete Guide

                TeamViewer is a fast and secure all-in-one solution for gaining access to computers and networks remotely. With a range of powerful remote access features that make light work of remote control, meetings and maintaining a cloud-based service desk, there is a host of resources showing you exactly how to harness the full power of TeamViewer. With helpful user manuals, first step documents and general how-to guides available, you will learn exactly how to use TeamViewer to the fullest. Whether using the all-in-one solution as an IT department or a managed service provider, intuitive functions such as Wake-on-LAN, unattended access and ticket assigning are all at your disposal.

                The initial TeamViewer setup couldn’t be easier: simply install the software, indicate whether you want to use it for commercial or private use, create a name and password for your computer, and make note of it for future reference. Once the installation process is complete, you will then be taken to the main TeamViewer interface, which is divided up into two tabs: remote control and meeting. From here, you can navigate to the various features outlined below.

                How to Set Up TeamViewer Remote Control

                In order to make a start with TeamViewer’s remote control functions, navigate to the Remote Control tab of the main interface. Here, you will find your TeamViewer ID and your temporary password, which you can change at any point. With this information, you can allow a partner remote control of your computer.

                In order to do this in reverse and control another computer remotely, you simply enter the partner computer ID and choose between various connection modes such as remote control, file transfer or VPN. Additionally, as soon as one or more remote connections have been established, each session will be displayed in the title bar of the Remote Control window. For more information on how to establish a remote control connection, see the TeamViewer
                manual for remote control.

                TeamViewer Guide to Meeting

                The other section of your main TeamViewer interface is the second tab labelled Meeting. This section is divided up into two main areas: host meetings and join meetings. In order to start a TeamViewer meeting, choose between the following options: a presentation, a video call or a phone call. You can also schedule and manage meetings from here.

                When joining a meeting, enter your name and the meeting ID, which you will receive from the person inviting you to the meeting. Alternatively, you may receive an invitation message with a link that will automatically connect you to the meeting. Some meetings may require a password, depending on the preferences of the initiator of the meeting. For more information on how to navigate the meeting tab of your interface, see the TeamViewer manual for meetings.

                TeamViewer: Getting Started with Its Comprehensive Features

                From within the intuitive and easy-to-use TeamViewer interface, a wealth of different features are at your fingertips. The remote control section of the dashboard is the entryway to various device management options such as Wake-On-LAN or unattended access – for which we have in depth user manuals. Known for its cross compatibility options, many users may take advantage of mobile connections, and TeamViewer’s step-by-step guide to accessing computers from a mobile device.

                The Meetings area of the interface offers you the chance to start and host instant meetings with colleagues or clients and is ideal for taking a look at collaborative projects together. For meetings planned in advance, TeamViewer provides a scheduling function which allows you to set up TeamViewer meetings with various participants and arrange a date and time that best suits you – the time or day of scheduled meetings can be changed at any point.

                How to Use TeamViewer servicecamp

                TeamViewer servicecamp is a seamlessly integrated service desk solution that is ideal for IT technicians and managed service providers. The cloud-based platform enables you to provide customer service management alongside remote tech support. As well as automating certain tasks, servicecamp allows you to add staff, create inboxes, assign tickets, and create and sort topics. Using TeamViewer’s multifunctional capabilities and servicecamp’s smooth service management means a more attentive technical support experience for your customers, better streamlined processes for your employees, and greater overall productivity for your business. Combine all this with ITbrain’s comprehensive IT management tool for a long-term and proactive approach to IT support, and you have yourself a winning formula.

                User manuals

                • Manual for remote control

                  All details about how to use TeamViewer for remote control



                • Manual for Management Console

                  All details about how to use the TeamViewer Management Console


                • Manual for ITbrain

                  All details about ITbrain? | IT management platform


                • Manual for meetings

                  All details about how to use TeamViewer for meetings


                • Manual for Wake-on-LAN

                  All information about how to configure Wake-on-LAN with TeamViewer


                First Steps

                Select an application case, and we’ll show you how you can establish a connection in three easy steps

                • Spontaneous Support

                  Control the computer of a partner as if you were sitting right in front of it


                • Instant meetings

                  Instant online meetings with several participants


                • Computers & Contacts

                  Manage your computers and contacts conveniently and connect to them with a click


                • Unattended Access

                  Control unattended computers/servers or set up your home office


                • Schedule meetings

                  Schedule and host online meetings


                • iPhone / iPod touch / iPad / Android / Windows Phone 8

                  Control remote computers from your mobile device



                • Add staff

                  Add staff agents to your common inbox


                • Change website URL

                  Change the URL that was created based upon your email address.


                • Assign tickets

                  Assign tickets to other staff agents


                • Create inboxes

                  Set up inboxes for service request emails


                • Use topics

                  Create and sort tickets into topics


                • Support via TeamViewer

                  Manage your customers and provide support via TeamViewer


                TeamViewer Software Lifecycle Policy

                Guidelines on product support and servicing

                • TeamViewer Subscription Lifecycle Policy

                  Guidelines on product support and servicing


                The software described can be downloaded free of charge: Download

                To display the manuals (PDF format), you may use the free software
                Adobe Reader.

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